Terms & Conditions

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

General Terms and Conditions of Business.

• These General Business Terms and Conditions shall apply to any business relationships between the contracting parties, the company HLINÍKOVÉ KONŠTRUKCIE s. r. o., Kopanice 3570/6 Bratislava 821 04, Slovakia (hereinafter referred to as „seller“ or „tomkostage.com“) and the customer. 
• Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction that can be primarily attributed neither to a trade nor a profession (§ 13 of the German Civil Code). A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession (§ 14 of the German Civil Code).

Placing an Order and Concluding a Contract.

• All orders placed in the online store tomkostage.com are binding. By placing an order the customer states he/she has acknowledged and agreed to these Business Terms and Conditions as well as to The Return Policy.
• An order is a suggestion of a purchasing contract. The contract comes to existence in the moment of receiving the ordered item by the buyer. 
• A condition of an electronic order to be valid is filling all the form prescribed information.
• Address provided by the buyer in The Registration Form is considered also the address of delivery.
• Property right for the goods is passed on the buyer under the fulfilled condition of receiving the goods and paying their price.
• By filling in The Registration Form or placing a valid order at our online store tomkostage.com the buyer gives the seller a consent to collect and archive personal data and information of his/her purchases.
• Receiving as well as dispatching an order is confirmed by a conformational email sent to the given email address.
• Prices and Discounts. 
  All prices (sales included) are valid until disclaimer or products sold out. Prices of products in sales and personal or other kinds of discounts are not possible to be combined.
• Selling prices and unit prices stated at tomkostage.com present the final prices with DPH included. 
• Order cancellation. 
  An order can be cancelled via email or phone no later than 1 day after its placing. All what is needed is sending the order number and contact information. (The contractual language is Slovak.)

Time of Delivery

• Products kept in stock are despatched no later than two days after receiving your order. With product not in stock we state the time of delivery in days.

Privacy Policy

• Our company HLINÍKOVÉ KONŠTRUKCIE s. r. o. as the manager of the online shop states that our services has updated its Privacy Policy Statements (May 24, 2018).
  These changes were made primarily in preparation for the EU's new data privacy law, the General Data Protection Regulation (GDPR).
  The general information obligation regarding the protection of personal data can be found at http://tomkostage.com.
  We save and process the personal data only to the extent required to fulfil our contractual and legal obligations to the customers.
  Your personal data will not be sell nor otherwise market to any third party nor misused in any other way. 
• By using the online shop the customer expresses his/her agreement to collect the personal information. Such information is relevant for the enquiry and provided on a voluntary basis. The customer posses the right to request deletion of his/her personal data from the database or cancel his/her registration anytime. It is possible to do so via email at truss@truss.sk.

Withdrawal from the Contract

• An internet order represents a legal contract. A buyer has a right to withdraw from this contract within fourteen days without giving any reason for doing so. The deadline for withdrawal shall be fourteen days from the date on which the customer takes possession of the final goods delivered.
  In order to exercise the right of withdrawal, the customer must notify the seller of his/her decision to withdraw from the contract by sending a letter, fax or email.
• The customer shall send the goods that are a subject of the contract back to the seller provided address no later than three days since the withdrawal on his/her own expenses. The goods must not be used, damaged or their value must not be depreciated in any other way. After receiving the returned goods the seller will compensate the responding amount via previously agreed method.
• A seller has a right to cancel an order or its part in cases such as the ordered goods are not in stock, it is not possible to deliver them or their price has changed radically. In cases like these the seller will immediately inform the buyer by phone or email to agree on the next steps to take (compensation for the goods/ cancelation of the order/ other).

Warranty and compensation

• Prospective objections and any warranty formalities shall be carried out in congruence with the legal regulations of Slovak Rep.
  Goods sent back shall be wrapped in their original package. The transporting party is not responsible for incorrectly wrapped delivery. The seller does not guarantee warranty of goods damaged during the transport.
• The warranty period starts to expire from the day the order has been received by the buyer. The warranty period for new items shall be 24 months, for stages 5 years. The seller takes responsibility for all defects caused in the time of dispatching the goods or within all the warranty period.
  Defects or other damage caused by negligent or improper treatment are not covered by the warranty.
• The seller takes responsibility for the state of the ordered goods that should be corresponding with the contract, especially that there are no defects or damage. By corresponding to the contract is meant that the goods are of suitable properties as described by the seller or in advertisement and they are in accordance to the legal regulations.
• In the case the goods deviant from the contract the buyer has a right to demand the goods to be restored into their original state by repairing them or by replacing the damaged ones with new ones.
• Discrepancy of the goods with the content of the contract which would arise within 6 months since the day of delivery is considered as discrepancy existed before the delivery as long as it is not denied by the nature of the product or it has not been proved differently.
• Pictures of the products may be of informational character only.
• Buyer who is not a consumer shall receive the ordered goods and check if they show any signs of damage. In case of finding damage it is necessary to write down a report with the deliverer. If the customer finds about a discrepancy or damage after he/she has taken possession of the ordered goods, he/she is obligated to contact the manager of the store.
• If the buyer is also a consumer it is recommended to take into consideration instructions too. It may help you to prevent potential complications. However, if the consumer would not heed these instructions his right of refund within warranty period will not be denied.